UPNEXTQONE SECURE ENTRY FOR YOUR TEAM

Welcome back

Sign in once. UPNEXTQ opens the right customer, event, and site workspace for your role.

Prototype identity: Jamie Morgan · Event manager
Production access will use the connected Clerk sign-in.
UPNEXTQPlatform administration
UPNEXTQ › Platform administration
PRODUCT ADMINISTRATION

Customer accounts

Create and support customer accounts without entering their operating workspace.

Customers

Each customer remains isolated. A new account stays Pending until its database, administrator, and launch checks are complete.

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Creating a Pending customer does not send an invitation, connect a database, or activate service. Those remain separate, audited steps.

UPNEXTQEvent workspace
Manage Customer
Customer › Event workspace
ASSIGNED WORKSPACE

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Loading your assigned events and sites.

Your role
UPNEXTQ
SHARED DEVICE SETUP

What are you setting up?

No staff password is entered on this kiosk or TV. A manager approves a short-lived pairing code from Event Admin.

UPNEXTQEvent site
Site code —
This screen clears automatically to protect your information. Privacy · SMS Terms
UPNEXTQRemote standby
UPNEXTQRemote registration

Opening registration…

UPNEXTQOnsite waitlist
UPNEXTQPersonal queue status

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Message staff

Send a question or request to the team at this location.

Remove me from the waitlist?

This gives up your current place. It cannot be restored from this page.
UPNEXTQEvent site

Waiting En espera

0 families total

Please return Por favor regrese
EVENT ONBOARDING

Create an event

Build the event, first site, and full operating calendar before anything goes live.

  1. 1Event & site
  2. 2Weekly hours
  3. 3Exceptions
  4. 4Review

Event and first site

These names identify the customer project and the physical operating location.

Invite a team member

Assign one role. Higher roles automatically include the permissions below them.

1. Role

Administrator includes Manager and Staff rights and is issued separately by the UPNEXTQ Platform Administrator.

2. Event
3. Physical location / site

Staff must have at least one site. Managers automatically have staff access to every site in the event.

The recipient must accept using this same verified email address. The invitation does not expose internal role data in the link.
STEP 1 OF CUSTOMER ONBOARDING

Create a Pending customer

Record the customer identity and starting defaults. No database or invitation is created in this step.

After creation, UPNEXTQ will show the remaining controlled steps: provision environment, verify isolation and backup, then invite the first Customer Administrator.
CUSTOMER ONBOARDING

Invite the first Customer Administrator

This person will accept the invitation, create the customer's events, and invite their own managers and staff.

Sending this invitation does not activate the customer. The account remains Pending until acceptance and the remaining launch checks are complete.

Add waiting guest

The family is already on site and will enter Waiting immediately.

Manage remaining guests

Choose what staff needs to do. Sending an update never changes a family’s queue status.

Send an update

Message Waiting, Remote, or both. This does not change anyone’s queue status.

1. Choose recipients
2. Choose or edit the message
3. Review delivery
0selected
0SMS eligible
0skipped

Sending this message does not change anyone’s queue status.

End service for selected guests

Move selected families to Unable to serve. This does not send a message.

1. Choose families

Called families may already be returning. Include them only when staff has decided service is no longer possible.

2. Record the reason
3. Confirm
0families selected

End-of-day closeout

Resolve every remaining family in one audited end-of-day action. Nothing is deleted.

1. Review the closeout
0Waiting/Remote → Unable to serve
0Called → No-show
0Returned/Serving must be resolved

No SMS is sent. Use Manage remaining guests first when families need a closing update.

2. Record the reason
3. Confirm

Edit site

Changes apply to this physical location and its surfaces.

Edit daily queue session

Use this editor for a date-specific schedule change. Remote joining closes before the arrival cutoff.

Breaks for this date (optional)

Assign role and location

Assign one role. Saving here replaces this person's role for this event.

Role
Physical locations / sites

Staff must have at least one site. Managers automatically have staff access to every site in the event.

Administrator access includes Manager and Staff rights and is managed separately by the UPNEXTQ Platform Administrator.

Complete my staff profile

Your signed-in account remains the verified identity. These details help teammates recognize you.

Your customer role comes from your approved account membership and cannot be changed here.